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The KOMATSU WA3250-5 aim of troubleshooting is to pinpoint the basic cause of the failure, to carry out repairs swiftly, and to prevent reoccurrence of the failure. When carrying out troubleshooting, an important point is to understand the structure and function of the machine. However, a short cut to effective troubleshooting is to ask the operator various questions to form some idea of possible causes of the failure that would produce the reported symptoms.

1. When carrying out troubleshooting, do not hurry to disassemble the components. If components are disassembled immediately after a failure occurs:

  • Parts that have no connection with the failure or other unnecessary parts will be disassembled.
  • It will become impossible to find the cause of the failure.

It will also cause a waste of man hours, parts, or oil and grease. At the same time, it will also lose the confidence of the user or operator. For this reason, when carrying out troubleshooting, it is necessary to carry out thorough prior investigation and to carry out troubleshooting in accordance with the fixed procedure.

2. Points to ask the user or operator.

1) Have any other problems occurred apart from the problem that has been reported?
2) Was there anything strange about the machine before the failure occurred?
3) Did the failure occur suddenly, or were there problems with the machine condition before this?
4) Under what conditions did the failure occur?
5) Had any repairs been carried out before the failure? When were these repairs carried out?
6) Has the same kind of failure occurred before?

3. Check before troubleshooting.

1) Check the oil level.
2) Check for any external leakage of oil from the piping or hydraulic equipment.
3) Check the travel of the control levers.
4) Check the stroke of the control valve spool.
5) Other maintenance items can be checked externally, so check any item that is considered to be necessary.

4. Confirming the failure.

Confirm the extent of the failure yourself, and judge whether to handle it as a real failure or as a problem with the method of operation, etc.

* When operating the machine to re-enact the troubleshooting symptoms, do not carry out any investigation or measurement that may make the problem worse.

5. Troubleshooting

Use the results of the investigation and inspection in Steps 2 – 4 to narrow down the causes of the failure, then use the troubleshooting flowchart to locate the position of the failure exactly.

* The basic procedure for troubleshooting is as follows. 1) Start from the simple points. 2) Start from the most likely points. 3) Investigate other related parts or information.

6. Measures to remove root cause of failure.

Even if the failure is repaired, if the root cause of the failure is not repaired, the same failure will occur again. To prevent this, always investigate why the problem occurred. Then, remove the root cause.

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